This one-day course looks
at the many methods used to communicate with each other including active
listening, oral communication and written communication. It is designed
to assist individuals to develop a range of appropriate ways of
communicating.
A range of training
methods will be used in delivering the course content. This will assist
in ensuring effective input of course material. Participants will be
encouraged to take an active part in each session.
Aims & Objectives Of
The Course
The aim of the course is
to develop the skills of participants in verbal and written
communication skills with the aim of utilising this knowledge to
increase their effectiveness at work. Participants will develop their
skills, attitudes and knowledge in the areas of:
Evaluating
their own individual communication skills
Appropriate
use of techniques to develop communication skills
Utilising
these skills to increase their effectiveness in the workplace
The
promotion of good communication in their workplace
Objectives
By the end of the course
participants should be able to:
List their
strengths and needs in relation to communication skills
Demonstrate
techniques to promote good communication
Develop a
strategy for communicating effectively to be used in their work
Adopt a
structured approach to written and verbal communication
Demonstrate
their listening and communication skills
Create an
action plan to develop their own communication skills further
Summary
The course is designed to
be flexible and the content and setting can be varied to meet the
particular requirements of individual groups.
Participants will be encouraged to adopt a supportive and positive
approach to the group as a whole. It is hoped that this will allow
individuals to achieve greater proficiency and confidence through taking
part in a stimulating and enjoyable learning programme.
