The Sheltered Housing Network

Supporting All Involved in The Provision of Sheltered and Supported Housing

 1)         Staff working and delivering services to tenants/lessees living in sheltered   and / or supported housing and who, through their role:

• Provide advice and support to service users
• Liaise with other agencies to obtain additional support or advice on housing options

2)         Service Managers who are keen to develop a resident involvement strategy at scheme level and to explore good practice and find innovative ways of involving and consulting service users. The course will focus on:

• Supporting Service Managers to develop resident involvement strategies at scheme and / or project level
• Developing opportunities for residents to participate more widely, building on existing participation levels

Course Content

• The context for resident involvement in sheltered and supported housing and the expectations of regulators

• The conceptual framework – the Ladder of Participation and the role of Tenant Compacts – links to the Support Planning process and Best Value
• Examples of Good Practice
• Developing a Resident Involvement Strategy
• Formal constitutions for residents’ associations
• Addressing the needs of diverse service users
• Involvement at local level and beyond, including policy development

Overall aim of the course:

To enable staff to have a clear understanding of resident involvement in sheltered and supported housing and to develop skills and knowledge for successful resident involvement

To assist staff in developing a pro-active approach that is ‘person centred’ when supporting resident participation and developing a local strategy

Course Objectives - What you should be able to do by the end of the course

1. Understand the context of and regulators requirements for resident involvement and list the benefits to residents  
2. Define different levels of involvement  
3. Assess skills and training requirements necessary to support resident participation
4. Understand the key stages in developing a resident involvement strategy
5. Be aware of sources of good practice and other information sources and be able to apply it to the workplace
6. Understand the relationships between resident involvement, support planning and Best Value

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