SHN

The Sheltered Housing Network

Supporting All Involved in The Provision of Sheltered and Supported Housing

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Providing Effective Support to Service Users

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Who is the Event for?

This event is designed to enable delegates to gain a greater insight into the complex nature of providing support to service users with varying needs and expectations.  Units of study within this training event cover a range of topics related to the provision of effective support within a professional setting. 

This event gives delegates an opportunity to learn more about the complexity and constraints of providing appropriate support to service users within the context of sheltered and supported housing.

During this event, you will consider the principles of providing support in ways that assist service users to lead as independent a life as possible whilst providing (or arranging) appropriate assistance as required to achieve this aim.   You will explore your responsibilities as a professional support worker in relation to the support needs of individual service users and how to assess these efficiently and fairly.  You will reflect upon the importance of consulting with users with regard to their support needs and promoting a ‘person centred approach’ when doing so. 

Event Content

Ø       Principles of Providing Support

Ø       Assessing the Support Needs of Service Users and Proving Appropriate Support  

Ø       Clients with Special Needs Providing Support to Adults with :

a.       Mental Illness

b.       Learning Disabilities

c.       Sensory Loss

d.       Physical Disabilities

Ø       Protecting Vulnerable Adults from Abuse

 

What you should be able to do by the end of the event 

Ø       Define the meaning of “Support” in relation to the services offered within sheltered/supported housing

Ø       Describe sources of support available to service users

Ø       Explain the appropriate action to provide/obtain support within the constraints of the role of sheltered/supported housing

Ø       Plan and organise a support planning session effectively

Ø       Identify needs and wants of individual service users and prioritise the same in relation to appropriate support planning

Ø       List the benefits of using structured support plan documentation

Ø       Identify what is useful information that could be listed in support plan documentation

Ø       Demonstrate effective methods that can be used to help to establish the support needs of service users

Ø       Complete a support plan that clearly identifies support need and how this will be met

Ø       Identify myths and stereotypes surrounding people with special needs

Ø       Describe the negative effects of stereotyping and labelling

Ø       Identify what may help or hinder people with specific special needs

Ø       Suggest realistic approaches to supporting clients with special needs

Ø       Examine difficult issues and dilemmas facing professional workers

Ø       Address some of the key issues around the management of providing service to those with special needs including learning difficulties, sensory loss, physical disabilities and mental illness

Ø       Define the meaning of the word “Abuse” in the context of vulnerable adults – specifically service users within sheltered/supported housing

Ø       List the many types of abuse

Ø       Identify signs that could indicate possible abuse

Ø       Describe sources of support for victims, perpetrators and staff

Ø       Explain appropriate action that can be taken within the constraints of the role of sheltered/supported housing staff

Ø       Address some of the key issues around the management of abuse cases