The National Certificate of Prof

The content is specifically designed to develop the skills and knowledge of Control Centre Operators and staff who work telecare and community lifeline services.　 The course covers a range of subjects and topics that are linked to service provision when using telecare technology to support clients living within sheltered/supported housing or the wider community.　 The course curriculum is designed to enhance the skills that are needed by control centre staff and community lifeline staff who provide front line customer care and support services to clients.　 The course provides an opportunity to learn more about the wider issues of social alarm and telecare services.　 It will also explore how external factors such as the TSA Code of Practice plus recent legislation and policies influence and impact on the way that social alarm and telecare services are delivered.

This course is nationally accredited at Level 3. It has been produced in response to the requests of Social Alarm & Telecare / Lifeline services.

How is the course delivered?

Students can study in one of three different formats:

Studying at a Regional Study Centre
Distance Learning
E-Learning

COURSE CONTENT

Name of Module Unit 1 Unit 2 Unit 3 Unit 4

INDUCTION Introduction to Course Content and Requirements Study Skills Report Writing

1. The Role of Social Alarm Providers - Control Centre Services / Telecare & Community Lifeline Services The Changing Role of Social Alarm Providers - Control Centre Services / Telecare & Community Lifeline Services Recent Legislation and Policy that has influenced Social Alarm Provision - Control Centre Services / Telecare & Community Lifeline Services What the future holds – Assessing the impact of recent change and influences on the service and how this may shape future service delivery. The Role of Social Alarm Provision - Control Centre Operators / Telecare & Community Lifeline Support Staff

2. Providing Effective Support to Clients Principles of Providing Support Assessing the Support Needs of Clients and Arranging / Providing Appropriate Support Effective recording of information in relation to documenting action taken when supporting clients Protecting Vulnerable Adults from Abuse

3. Promoting Independence - The use of Telecare and Technology Identifying effective telecare and technology that can support an individual to retain their independence Recognising and Promoting Equality and Diversity Models of Support Using Self-Awareness when supporting clients to be independent

4. Maintaining Safe Working Practices Health and Safety Practices in Social Alarm Centre Services / Community Lifeline Services Safe Practices for Lone Working Assessing Risks in relation to provision of service Managing Challenging Behaviour

5. Working in Partnership with Others Team Skills Communicating Effectively with Clients and Colleagues Communicating Effectively to the Wider Team Participating in meetings and providing constructive feedback to peers, management and other agencies

6. Promoting Quality Services in the Workplace The Community and its Resources Standards of Service – Creating a Person Centred Service Customer Care Codes of Practice and External Accreditation systems

Course Completion Continuing Professional Development Meeting (CPD) Personal Development Action Planning Course Evaluation Presentation of Certificate

To download an information pack on the study format of your choice, click on the following links:

Studying by E-Learning Click here by Distance Learning Click here at a regional centre Click Here

To download an enrolment form for E-Learning Click here For Distance Learning Click here For studying at a regional centre Click Here

Click Here to find a regional study centre near you

Read what previous students thought about the course Click Here

Please see our Price List for details of costs