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MANAGING CONFLICT IN THE WORKPLACE
| Conflict in the workplace is a challenge faced
by every supervisor and can be a serious problem when it becomes disruptive
or interferes with productivity. Supervisors that manage conflict by helping
employees work through their problems can improve morale and productivity in
the work environment. This Programme equips supervisors with the tools they
need to manage conflict successfully by using the Constructive Confrontation
approach. Participants will be shown a step-by-step example of Constructive
Confrontation, followed by three open-ended conflict resolution exercises.
After each exercise, there is a place to stop the session so that
participants can analyse the confrontations and discuss how they might
handle each conflict. By following the guidelines in this Programme, both
employers and employees will benefit greatly, reshaping the workplace into a
more hospitable and efficient environment.
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