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General Information
This one day training event will
focus on the management of a workforce where the workers are largely unseen and
required to work in private homes providing support services to people living
within sheltered housing.
Ageing populations coupled with
greater longevity are increasing the need for home based support services to
enable people to live independent lives and maintain better health status. This
coupled with the implementation of ‘Supporting People’ strategy is increasing
the demand for home based support services.
Aims & Objectives of The Course
Service Managers of sheltered housing
are faced with the dilemmas of managing high volumes of clients and staff in the
most efficient way possible.
Key issues in management of a widely
dispersed workforce include:
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Supervision of staff |
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Quality control |
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Training |
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Performance monitoring |
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Customer services
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Participants attending this training
event will have the opportunity to explore and discuss ways in which these key
issues can be addressed to ensure safe efficient provision of support services
within sheltered housing.
Aims
Participants will develop their
skills, attitudes and knowledge in the areas of:
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The need for evaluating staff
performance and taking appropriate response |
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Promoting a positive image
towards one-to-one supervision sessions |
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Understanding the value of
obtaining constructive feedback from users |
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Involving the staff team
regarding development of a responsive service |
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Benefits of using structured
management toolkits to evidence service delivery
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Objectives
By the end of the course participants
should be able to:
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Identify reasons for implementing
clear staff performance monitoring |
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Recognise the need for clarity to
staff of their roles |
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Identify ways to establish that
staff understand the organisations service standards |
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Explain how they can enable staff
to provide evidence of their performance |
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Describe ways to maximise
pro-active input and involvement of the staff team |
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Demonstrate methods to promote an
effective and appropriate training programme |
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Create an action plan for working
to achieve an effective strategy to implement the working practices that
have been identified
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Summary
The course is designed to be flexible
and the content and setting can be varied to meet the particular requirements of
individual groups. Participants will be encouraged to adopt a supportive and
positive approach to the group as a whole. It is hoped that this will allow
individuals to achieve greater proficiency and confidence through taking part in
a stimulating and enjoyable learning programme.
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