This new core service objective within the Refreshed QAF incorporates the previous C1.6 Complaints with a number of supplementary service objectives, ie.

S1.1 - Informing service users

S1.2 - Consulting service users

S1.3 - Empowerment & supporting independence

S1.4 - Participation in the wider community

This training is designed to provide participants with a greater insight and understanding of the principles of client involvement and empowerment, and how to promote this within the provision of their service.

All staff who are involved in the delivery of support services, both front line staff & managers

A range of training methods will be used in delivering the course content. This will assist in ensuring effective input of course material. Participants will be encouraged to take an active part in each session.