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This
modular training course will enable participants to work towards
the promotion and development of a quality service within their
workplace.
The course consists of four modules, each covering a specific area of
practice that is relevant to the creation of a quality service.
The
course can be adapted and run ‘in-house’ to support working
parties currently involved in reviewing service.
Course Fees = £675 inclusive of
accreditation and registration fees. SHN members
qualify for a 10% discount. |
Implementing and
Sustaining a Quality Service
ABOUT THE COURSE:
This course is designed for those
who are currently involved in implementing, or keen to develop, a
quality service in sheltered housing. Participants will expand and develop their skills, knowledge
and understanding of quality systems and delivering a ‘model of
excellence’ within sheltered housing services.
By the end of the course
participants should be able to:
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Explore
the realms of ‘Quality Service’ and how this can be
achieved
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Create
effective and achievable standards of practice and set clearly
defined targets
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Develop
clear performance indicators for effective monitoring of
service delivery
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Engage
other team members in pro-actively developing quality systems
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Question
traditional views of sheltered housing in order to develop an
objective service
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Install
a culture of professionalism and quality as routine practice
in the workplace
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The course is delivered in an 'Open Learning' format and
is supported by a number of study days. On
successful completion of the course students will be
awarded a Nationally Accredited Qualification Award that
they can use to provide evidence of their knowledge and
competencies of this subject.
The
course can also be delivered ‘In-House’ making it an
extremely cost effective way of enabling your staff team
to gain and develop the necessary skills to provide a
quality service.
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