The Sheltered Housing Network

Supporting All Involved in The Provision of Sheltered and Supported Housing

Who Course is for:

Staff working and delivering service to tenants/lessees living in sheltered housing and who, through their role:

	Provide support to service users,
	Liaise with other agencies with regard to obtaining appropriate support for service users

This course may also be beneficial for those line managers with a responsibility for staff involved in the running of sheltered housing schemes. It will enhance understanding and learning about the practical issues staff may face and enable managers to provide a more positive role in supporting such staff.

 Course Content

	The requirements of Supporting People in relation to support plans
	Effective content in support plan documentation
	Confidentiality, Access to Information and Data Protection
	Identifying the support that sheltered housing users require
	Providing effective support that will enhance the users self esteem and independence
	Sources of support

Overall aim of the course:

To enable staff to have a clear understanding of the support plan process.

To assist staff in developing a pro-active approach that is ‘person centred’ when setting up and reviewing support plans.

Course Objectives - What you should be able to do by the end of the course

1. List the benefits of using structured support plans
2. Define the meaning of the word ‘support’
3. Identify what is useful information that could be included in support plan documentation
4. Describe sources of support for service users
5. Explain appropriate action to provide/obtain support within the constraints of the role of sheltered housing staff
6. Address some of the key issues around the management of support planning
7. Demonstrate effective methods that can be used to help establish the support needs of service users

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