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General
Information
This one-day course looks at the many methods used to communicate with each
other including active listening, oral communication and written communication.
It is designed to assist individuals to develop a range of appropriate ways of
communicating.
A range of training methods will be used in delivering the course content.
This will assist in ensuring effective input of course material. Participants
will be encouraged to take an active part in each session.
Aims & Objectives Of The Course
The aim of the course is to develop the skills of participants in verbal and
written communication skills with the aim of utilising this knowledge to
increase their effectiveness at work. Participants will develop their skills,
attitudes and knowledge in the areas of:
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Evaluating
their own individual communication skills |
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Appropriate
use of techniques to develop communication skills |
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Utilising
these skills to increase their effectiveness in the workplace |
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The
promotion of good communication in their workplace |
Objectives
By the end of the course participants should be able to:
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List
their strengths and needs in relation to communication skills |
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Demonstrate
techniques to promote good communication |
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Develop
a strategy for communicating effectively to be used in their work |
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Adopt
a structured approach to written and verbal communication |
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Demonstrate
their listening and communication skills |
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Create
an action plan to develop their own communication skills further |
Summary
The course is designed to be flexible and the content and setting can be varied
to meet the particular requirements of individual groups.
Participants will be encouraged to adopt a supportive and positive approach
to the group as a whole. It is hoped that this will allow individuals to achieve
greater proficiency and confidence through taking part in a stimulating and
enjoyable learning programme.
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