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General Information
A one day course which will assist wardens and other staff working in sheltered
housing schemes to set up and maintain an effective yet easy to use recording
system to ensure factual information is recorded and easy to find. Participants
will discover the benefits of a system that is easily adaptable and allows both
the organisation and the user to review service delivery to the tenant.
A range of training methods will be used in delivering the course content.
This will assist in ensuring effective input of course material. Participants
will be encouraged to take an active part in each session.
Aims & Objectives Of The Course
The aim of the course is for participants to develop their skills in recording
information and writing reports using a structured system, which is simple and
effective. Participants will develop their skills, attitudes and knowledge in
the areas of:
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Setting up tenants records |
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Recording factual information |
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Obtaining specific information from a tenant's file
to formulate a report |
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Understanding the need for confidentiality and how to
apply this |
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Reviewing the service delivered to the tenant |
Objectives
By the end of the course participants should be able to:
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Utilise methods to set up an effective way of keeping
tenants records |
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Demonstrate good practice when recording information |
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Retrieve information from files to assist in
formulating a formal report |
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Discuss and describe the true meaning of
confidentiality |
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Create a tenants record system which is beneficial to
the their organisation |
Summary
The course is designed to be flexible and the content and setting can be varied
to meet the particular requirements of individual groups.
Participants will be encouraged to adopt a supportive and positive approach
to the group as a whole. It is hoped that this will allow individuals to achieve
greater proficiency and confidence through taking part in a stimulating and
enjoyable learning programme.
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