SHN

The Sheltered Housing Network

Supporting All Involved in The Provision of Sheltered and Supported Housing

DEALING WITH AGGRESSION

General Information
This one-day course addresses the problems staff may face when working out of the office environment. Specifically when having to visit clients in their own homes. The course is designed primarily for people who work in a position that calls for them to be carrying out home visits or in a community setting away from a structured establishment. Office based front line staff who travel to and from various places of work may also find this course beneficial. A range of training methods will be used in delivering the course content. This will assist in ensuring effective input of course material. Participants will be encouraged to take an active part in each session.

Aims & Objectives Of The Course
The aim of the course is to look at the general safety of staff when visiting client's homes and the precautions that can be taken to avoid potential risk situations. Participants will develop their skills, attitudes and knowledge in the areas of:

The need for support and how to obtain it
Promoting a positive image and keeping control of the situation
Maximising the use of available information
Establishing safe practice as an every day activity

Objectives
By the end of the course participants should be able to:

Identify how to increase their safety when visiting the homes of clients
Recognise the need for relevant information prior to any visit
Describe ways to maximise the use of a support network
Demonstrate methods to promote a positive image and retain control
Create an action plan for effective safe practice

Summary
The course is designed to be flexible and the content and setting can be varied to meet the particular requirements of individual groups. Participants will be encouraged to adopt a supportive and positive approach to the group as a whole. It is hoped that this will allow individuals to achieve greater proficiency and confidence through taking part in a stimulating and enjoyable learning programme.

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