|
General Information
This one-day session looks at effective ways of delivering a good service and
ensuring customer care in sheltered housing. The course will assist participants
in identifying the needs and requirements of users of the sheltered housing
service and ways of addressing these. The course is designed primarily for
people who work in - or are responsible for the management of - sheltered
housing. User groups such as tenants associations, social service staff and
health workers may also find the course of interest.
A range of training methods will be used in delivering the course content.
This will assist in ensuring effective input of course material. Participants
will be encouraged to take an active part in each session.
Aims & Objectives Of The Course
The aim of the course is to look at the methods and practices in relation to
service delivery and consider ways of ensuring this meets with the needs of its
users. Participants will develop their skills, attitudes and knowledge in the
areas of:
 |
The need for evaluating services and taking
appropriate response |
|
|
Promoting a positive image towards individual
customer care |
|
|
Understanding the value of obtaining constructive
feedback from users |
|
|
The development of a responsive service within
sheltered housing |
|
|
Benefits of a regular review of service delivery |
Objectives
By the end of the course participants should be able to:
|
|
Identify reasons for implementing change to meet
individual requirements |
|
|
Recognise the need for constant evaluation of service
delivery |
|
|
Describe ways to maximise feedback from tenants and
other users |
|
|
Demonstrate methods to promote a good service
delivery and customer care |
|
|
Create an action plan for working to achieve good
customer care |
Summary
The course is designed to be flexible and the content and setting can be varied
to meet the particular requirements of individual groups. Participants will be
encouraged to adopt a supportive and positive approach to the group as a whole.
It is hoped that this will allow individuals to achieve greater proficiency and
confidence through taking part in a stimulating and enjoyable learning programme.
Return To Open Access Training
|
