SHN

The Sheltered Housing Network

Supporting All Involved in The Provision of Sheltered and Supported Housing

Home ] About SHN ] Best Practice ] Bulletin Board ] Clients Comments ] Contact Us ] FAQ's ] Feedback ] Job Ops ] Price List ] Search ] Services ] Sheltered Hsg Info ] SHN Membership ] Training ] Workshop Reports ]

Customer Care in Sheltered Housing

 

[Up]

General Information
This one-day session looks at effective ways of delivering a good service and ensuring customer care in sheltered housing. The course will assist participants in identifying the needs and requirements of users of the sheltered housing service and ways of addressing these. The course is designed primarily for people who work in - or are responsible for the management of - sheltered housing. User groups such as tenants associations, social service staff and health workers may also find the course of interest.

A range of training methods will be used in delivering the course content. This will assist in ensuring effective input of course material. Participants will be encouraged to take an active part in each session.

Aims & Objectives Of The Course
The aim of the course is to look at the methods and practices in relation to service delivery and consider ways of ensuring this meets with the needs of its users. Participants will develop their skills, attitudes and knowledge in the areas of:

bullet

The need for evaluating services and taking appropriate response

bullet

Promoting a positive image towards individual customer care

bullet

Understanding the value of obtaining constructive feedback from users

bullet

The development of a responsive service within sheltered housing

bullet

Benefits of a regular review of service delivery

 

Objectives

bullet

By the end of the course participants should be able to:

bullet

Identify reasons for implementing change to meet individual requirements

bullet

Recognise the need for constant evaluation of service delivery

bullet

Describe ways to maximise feedback from tenants and other users

bullet

Demonstrate methods to promote a good service delivery and customer care

bullet

Create an action plan for working to achieve good customer care

Summary
The course is designed to be flexible and the content and setting can be varied to meet the particular requirements of individual groups. Participants will be encouraged to adopt a supportive and positive approach to the group as a whole. It is hoped that this will allow individuals to achieve greater proficiency and confidence through taking part in a stimulating and enjoyable learning programme.

Please see our Price List for details of costs

Return To Open Access Training